:root{--ground:#f4f0ea;--surface:#fff;--surface-2:#f3eee6;--ink:#1f1a18;--ink-soft:#4a3f3a;--muted:#7a6e66;--border:#e7dfd3;--border-strong:#d8cbb9;--maroon:#9b1c46;--maroon-deep:#7a1637;--maroon-tint:#f7e9ef;--gold:#dfa02c;--gold-deep:#b67f1a;--gold-tint:#fbf1dc;--sidebar:#2a1c20;--emergency:#c0392b;--good:#2e8b57;--radius:14px;--radius-sm:9px;--shadow-sm:0 1px 2px rgba(31,26,24,.05),0 1px 3px rgba(31,26,24,.06);--shadow:0 6px 24px rgba(31,26,24,.08)}*{box-sizing:border-box}body,html{margin:0;padding:0}body{background:var(--ground);font-family:system-ui,-apple-system,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;line-height:1.55;-webkit-font-smoothing:antialiased}body,h1,h2,h3{color:var(--ink)}h1,h2,h3{letter-spacing:-.01em}a{color:var(--maroon-deep);text-decoration:none}.admin-layout{display:flex;min-height:100vh}.admin-sidebar{width:236px;flex:none;background:var(--sidebar);color:#ece0d6;display:flex;flex-direction:column;padding:20px 14px;position:-webkit-sticky;position:sticky;top:0;height:100vh}.sidebar-desktop{flex:none}.admin-main{flex:1 1;min-width:0;display:flex;flex-direction:column}.admin-main-inner{flex:1 1;width:100%;max-width:1180px;margin:0 auto;padding:28px 34px 40px}.admin-nav{display:flex;flex-direction:column;flex:1 1;overflow-y:auto}.nav-group{margin-bottom:12px}.nav-group-label{font-size:10px;font-weight:700;letter-spacing:.13em;text-transform:uppercase;color:hsla(27,37%,88%,.42);padding:8px 13px 5px}.nav-item{display:flex;align-items:center;gap:11px;padding:10px 13px;border-radius:10px;color:#d5c6bb;font-size:14.5px;font-weight:500;margin-bottom:2px}.nav-item:hover{background:hsla(0,0%,100%,.07);color:#fff}.nav-item.active{background:var(--maroon);color:#fff}.nav-item .ico{font-size:17px}.nav-label{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.nav-row{position:relative;display:flex;align-items:center}.nav-row .nav-item{flex:1 1;min-width:0}.nav-pin{position:absolute;right:5px;background:none;border:none;cursor:pointer;color:hsla(27,37%,88%,.35);font-size:15px;line-height:1;padding:4px;border-radius:6px;opacity:0;transition:opacity .12s,color .12s,background .12s}.nav-row:hover .nav-pin{opacity:1}.nav-pin.pinned{opacity:1;color:var(--gold)}.nav-pin:hover{color:var(--gold);background:hsla(0,0%,100%,.08)}.sidebar-collapse-btn{margin-top:4px;color:hsla(27,37%,88%,.6)!important}.admin-sidebar.collapsed{width:68px;padding:20px 10px}.admin-sidebar.collapsed .nav-group-label,.admin-sidebar.collapsed .nav-label,.admin-sidebar.collapsed .sidebar-brand-text{display:none}.admin-sidebar.collapsed .sidebar-brand{justify-content:center;padding:2px 0 16px}.admin-sidebar.collapsed .nav-item{justify-content:center;padding:11px 0;gap:0}.admin-sidebar.collapsed .nav-group{margin-bottom:6px}.quick-access{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));grid-gap:12px;gap:12px}.quick-tile{display:flex;align-items:center;gap:10px;padding:13px 15px;border-radius:12px;background:var(--surface);border:1px solid var(--border);color:var(--ink);font-weight:600;font-size:14px;transition:border-color .14s,box-shadow .14s,transform .14s}.quick-tile:hover{border-color:var(--maroon);box-shadow:var(--shadow-sm);transform:translateY(-1px);color:var(--maroon-deep)}.quick-tile .qa-ico{width:34px;height:34px;border-radius:9px;background:var(--maroon-tint);color:var(--maroon);display:grid;place-items:center;flex:none}.btn{display:inline-flex;align-items:center;gap:7px;padding:9px 17px;border-radius:9px;font-weight:600;font-size:14px;border:1px solid transparent;cursor:pointer;transition:background .12s ease,border-color .12s ease}.btn-primary{background:var(--maroon);color:#fff}.btn-primary:hover{background:var(--maroon-deep)}.btn-secondary{background:var(--surface);color:var(--ink);border-color:var(--border-strong)}.btn-secondary:hover{border-color:var(--maroon);color:var(--maroon-deep)}.btn-danger{background:var(--surface);color:var(--emergency);border-color:var(--emergency)}.btn:disabled{opacity:.55;cursor:not-allowed}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.eyebrow{text-transform:uppercase;letter-spacing:.12em;font-size:11px;font-weight:700;color:var(--maroon);margin:0 0 6px}.page-title{font-size:25px;margin:0 0 20px}.grid{display:grid;grid-gap:16px;gap:16px}.field{padding:9px 12px;border-radius:9px;border:1px solid var(--border-strong);font-size:14.5px;font-family:inherit;background:var(--surface)}.muted{color:var(--muted)}.admin-topbar{position:-webkit-sticky;position:sticky;top:0;z-index:30;gap:16px;height:60px;padding:0 24px;background:var(--surface);border-bottom:1px solid var(--border)}.admin-topbar,.crumb{display:flex;align-items:center}.crumb{gap:7px;font-size:13.5px}.crumb,.crumb a{color:var(--muted)}.crumb a:hover{color:var(--maroon-deep)}.crumb-sep{display:inline-flex;opacity:.5}.crumb-current{color:var(--ink);font-weight:600}.topbar-search{margin-left:auto;display:flex;align-items:center;gap:8px;background:var(--ground);border:1px solid var(--border);border-radius:999px;padding:7px 14px;color:var(--muted);width:min(320px,32vw)}.topbar-search input{border:none;background:none;outline:none;font:inherit;font-size:13.5px;color:var(--ink);width:100%}.topbar-actions{display:flex;align-items:center;gap:6px}.icon-btn{width:38px;height:38px;border-radius:10px;border:none;background:none;color:var(--ink-soft);display:grid;place-items:center;cursor:pointer;transition:background .12s ease}.icon-btn:hover{background:var(--surface-2);color:var(--maroon)}.dot{position:absolute;top:-2px;right:-2px;width:8px;height:8px;border-radius:50%;background:var(--emergency);border:2px solid var(--surface)}.avatar{width:34px;height:34px;border-radius:50%;background:var(--maroon);color:#fff;font-size:13px;font-weight:700;display:grid;place-items:center;letter-spacing:.02em}.avatar.lg{width:42px;height:42px;font-size:15px;flex:none}.menu-backdrop{position:fixed;inset:0;z-index:40;background:transparent;border:none;cursor:default}.menu-pop{position:absolute;top:calc(100% + 8px);z-index:50;background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow);padding:6px;overflow:hidden}.menu-head{font-size:11px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);padding:8px 10px 6px}.menu-item{display:flex;align-items:center;gap:10px;width:100%;padding:9px 10px;border-radius:8px;font-size:14px;color:var(--ink);background:none;border:none;cursor:pointer;text-align:left}.menu-item:hover{background:var(--surface-2);color:var(--maroon-deep)}.menu-empty{padding:16px 10px;text-align:center;color:var(--muted);font-size:13.5px}.menu-foot{justify-content:center;border-top:1px solid var(--border);border-radius:0;margin-top:4px;color:var(--maroon);font-weight:600}.menu-user{gap:11px;padding:8px 10px 12px;border-bottom:1px solid var(--border);margin-bottom:4px}.admin-footer,.menu-user{display:flex;align-items:center}.admin-footer{justify-content:space-between;padding:16px 34px;border-top:1px solid var(--border);font-size:13px;color:var(--ink-soft)}.empty-state{text-align:center;padding:64px 20px;max-width:520px;margin:24px auto;display:flex;flex-direction:column;align-items:center}.empty-icon{width:66px;height:66px;border-radius:18px;background:var(--maroon-tint);color:var(--maroon);display:grid;place-items:center;margin-bottom:18px}.toast-stack{position:fixed;bottom:22px;right:22px;z-index:100;flex-direction:column}.toast,.toast-stack{display:flex;gap:10px}.toast{align-items:center;background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:var(--shadow);padding:12px 16px;font-size:14px;max-width:340px;cursor:pointer;animation:toastIn .25s ease}@keyframes toastIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}.drawer-toggle{display:none}.drawer-overlay{position:fixed;inset:0;z-index:60;background:rgba(20,12,14,.45);border:none}.sidebar-drawer{position:fixed;top:0;left:0;bottom:0;z-index:70;animation:drawerIn .22s ease}@keyframes drawerIn{0%{transform:translateX(-100%)}to{transform:none}}@media (max-width:980px){.sidebar-desktop{display:none}.drawer-toggle{display:grid}.admin-main-inner{padding:22px 18px 36px}.admin-topbar{padding:0 16px}.topbar-search{display:none}.admin-footer{padding:16px 18px}}[data-theme=dark]{--ground:#17110f;--surface:#211a17;--surface-2:#2b221e;--ink:#f2e9e2;--ink-soft:#cdbfb4;--muted:#9b8b7f;--border:#362b26;--border-strong:#463a33;--maroon-tint:#3a1f2a;--gold-tint:#34291a;--shadow-sm:0 1px 2px rgba(0,0,0,.4);--shadow:0 8px 26px rgba(0,0,0,.5)}[data-theme=dark] .avatar{color:#fff}.skeleton{display:block;background:linear-gradient(90deg,var(--surface-2) 25%,var(--border) 37%,var(--surface-2) 63%);background-size:400% 100%;animation:shimmer 1.4s ease infinite}@keyframes shimmer{0%{background-position:100% 0}to{background-position:0 0}}.page-header{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:22px;flex-wrap:wrap}.page-header-actions{display:flex;gap:10px;flex-wrap:wrap}.stat-card{display:flex;align-items:center;gap:14px;padding:18px}.stat-card-icon{width:44px;height:44px;border-radius:12px;display:grid;place-items:center;flex:none}.stat-card-value{font-size:24px;font-weight:800;color:var(--ink);line-height:1}.stat-card-label{font-size:13px;color:var(--muted);margin-top:5px}.stat-card-hint{font-size:11.5px;color:var(--good);margin-top:3px}.data-table-wrap{padding:0;overflow-x:auto}.data-table{width:100%;border-collapse:collapse;font-size:14px}.data-table th{text-align:left;font-size:11.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700;padding:12px 16px;background:var(--surface-2);white-space:nowrap}.data-table td,.data-table th{border-bottom:1px solid var(--border)}.data-table td{padding:13px 16px;color:var(--ink)}.data-table tbody tr:last-child td{border-bottom:none}.row-clickable{cursor:pointer}.row-clickable:hover td{background:var(--surface-2)}.pagination{justify-content:space-between;gap:12px;margin-top:14px}.pagination,.search-field{display:flex;align-items:center}.search-field{gap:8px;background:var(--surface);border:1px solid var(--border-strong);border-radius:999px;padding:8px 14px;color:var(--muted)}.search-field input{border:none;background:none;outline:none;font:inherit;font-size:14px;color:var(--ink);width:100%}.search-clear{border:none;background:none;color:var(--muted);cursor:pointer;display:inline-flex;padding:0}.search-clear:hover{color:var(--maroon)}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);margin-bottom:18px;overflow-x:auto}.tab{display:inline-flex;align-items:center;gap:7px;padding:10px 14px;background:none;color:var(--ink-soft);font:inherit;font-size:14px;font-weight:600;cursor:pointer;border:none;border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap}.tab.active,.tab:hover{color:var(--maroon)}.tab.active{border-bottom-color:var(--maroon)}.upload-zone{display:flex;flex-direction:column;align-items:center;gap:8px;padding:26px;border:1.5px dashed var(--border-strong);border-radius:12px;color:var(--muted);cursor:pointer;transition:border-color .15s ease,background .15s ease,color .15s ease}.upload-zone.drag,.upload-zone:hover{border-color:var(--maroon);background:var(--maroon-tint);color:var(--maroon)}.image-preview{object-fit:cover;border-radius:12px;border:1px solid var(--border)}.modal-overlay{position:fixed;inset:0;z-index:80;background:rgba(20,12,14,.5);display:flex;align-items:center;justify-content:center;animation:ovIn .18s ease}.modal{background:var(--surface);border:1px solid var(--border);border-radius:16px;box-shadow:var(--shadow);display:flex;flex-direction:column;max-height:88vh;max-width:calc(100vw - 32px);margin:16px;animation:modalPop .2s ease}.modal-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:15px 18px;border-bottom:1px solid var(--border)}.modal-body{padding:18px;overflow:auto}.modal-foot{display:flex;justify-content:flex-end;gap:10px;padding:14px 18px;border-top:1px solid var(--border)}.ui-drawer{background:var(--surface);border-left:1px solid var(--border);box-shadow:var(--shadow);display:flex;flex-direction:column;height:100vh;max-height:100vh;margin-left:auto;animation:drawerSlide .22s ease}.ui-drawer-body{padding:18px;overflow:auto;flex:1 1}@keyframes ovIn{0%{opacity:0}to{opacity:1}}@keyframes modalPop{0%{opacity:0;transform:translateY(12px) scale(.98)}to{opacity:1;transform:none}}@keyframes drawerSlide{0%{transform:translateX(100%)}to{transform:none}}@media (prefers-reduced-motion:reduce){.modal,.modal-overlay,.skeleton,.ui-drawer{animation:none!important}}.timeline{display:flex;flex-direction:column;gap:15px}.timeline-item{display:flex;gap:11px}.timeline-dot{width:9px;height:9px;border-radius:50%;background:var(--maroon);margin-top:5px;flex:none;box-shadow:0 0 0 3px var(--maroon-tint)}.notif-badge{position:absolute;top:-6px;right:-8px;min-width:16px;height:16px;padding:0 4px;border-radius:999px;background:var(--emergency);color:#fff;font-size:10px;font-weight:700;display:grid;place-items:center;border:2px solid var(--surface)}.notif-readall{margin-left:auto;border:none;background:none;color:var(--maroon);font-size:11px;font-weight:600;cursor:pointer;text-transform:none;letter-spacing:0}.notif-readall:hover{text-decoration:underline}.chip{font-size:11.5px;font-weight:600;padding:2px 8px;border-radius:6px;background:var(--surface-2);color:var(--ink);border:1px solid var(--border);line-height:1.5}.chip,.pill{display:inline-flex;align-items:center;white-space:nowrap}.pill{font-size:12px;font-weight:700;padding:3px 10px;border-radius:100px}.fu-pick{display:block;width:100%;text-align:left;background:none;border:none;padding:8px 10px;border-radius:8px;cursor:pointer;color:var(--ink)}.fu-pick:hover{background:var(--surface-2)}.journey{display:flex;flex-direction:column}.journey-item{display:flex;gap:12px;position:relative;padding-bottom:18px}.journey-item:not(:last-child):before{content:"";position:absolute;left:13px;top:28px;bottom:0;width:2px;background:var(--border)}.journey-dot{width:28px;height:28px;border-radius:50%;flex:none;display:grid;place-items:center;background:var(--surface-2);color:var(--muted);z-index:1}.journey-dot.journey-enquiry{background:var(--maroon-tint);color:var(--maroon)}.journey-dot.journey-status{background:#eef1f5;color:#4a6785}.journey-dot.journey-referral{background:var(--gold-tint,#f7edd6);color:var(--gold-deep,#b7791f)}.journey-dot.journey-appointment{background:var(--maroon-tint);color:var(--maroon)}.journey-dot.journey-followup{background:var(--gold-tint,#f7edd6);color:var(--gold-deep,#b7791f)}.journey-dot.journey-report{background:#eef1f5;color:#4a6785}.journey-dot.journey-message{background:var(--forest-wash,#e7f3ee);color:var(--forest,#1f7a4d)}